Customer Service Adviser
з/п не указана
Role & responsibilities:
We are looking for full-time Customer Service Advisers to be based in our Moscow office.
This is an exciting and extraordinary opportunity to work within an international team that has almost-obsessive dedication to excellence in Customer Service.
As Customer Service Agent, you will be responsible for:
- Online Customer support via several channels including phone, email, and social media.
- Support of sales by being aware of current trends, styles, and availability of products.
- Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
- Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
- Being front line voice and ears of Farfetch.
- Has some luxury Customer Service background, whether on the shop floor or in an online contact center.
- Has excellent verbal and written communication skills in Russian and English (essential).
- Possesses a genuine passion and confidence with the ability to deliver dazzling world-class Customer service by phone and email.
- Resourceful and able to work with limited supervision and able to use personal initiative.
- Positive, can-do attitude and approach to day-to-day challenges.
- Self-assured with styling abilities to provide an individual service.
- Available to work 10/19 Monday to Friday.