Customer Service Adviser

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Страна размещения вакансии — Россия.

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Role & responsibilities:

We are looking for full-time Customer Service Advisers to be based in our Moscow office.

This is an exciting and extraordinary opportunity to work within an international team that has almost-obsessive dedication to excellence in Customer Service.

As Customer Service Agent, you will be responsible for:

  • Online Customer support via several channels including phone, email, and social media.
  • Support of sales by being aware of current trends, styles, and availability of products.
  • Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
  • Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
  • Being front line voice and ears of Farfetch.

Ideal candidate:

  • Has some luxury Customer Service background, whether on the shop floor or in an online contact center.
  • Has excellent verbal and written communication skills in Russian and English (essential).
  • Possesses a genuine passion and confidence with the ability to deliver dazzling world-class Customer service by phone and email.
  • Resourceful and able to work with limited supervision and able to use personal initiative.
  • Positive, can-do attitude and approach to day-to-day challenges.
  • Self-assured with styling abilities to provide an individual service.
  • Available to work 10/19 Monday to Friday.

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Адрес

Москва, Столешников переулок, 14
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Вакансия опубликована 15 апреля 2019 в Москве

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